Privacy Policy
Last updated: 21 October 2026
Resnova Lawyers (ABN 25 695 330 646) ("we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and our professional duty of confidentiality.
What we collect
We collect personal information that is reasonably necessary to provide legal services and respond to enquiries. This may include your name, contact details, date of birth, identification documents, details of your legal matter, information about other parties, financial information and, where relevant, sensitive information such as health or criminal record information.
How we collect it
We collect information directly from you when you contact us, book an appointment, complete a form on this website, or meet with us. We may also collect information from third parties, such as courts, government agencies, other lawyers, and experts, where this is necessary for your matter.
How we use it
- To respond to your enquiry or appointment request, and to carry out conflict checks.
- To provide legal advice and services, and to manage your matter.
- To verify your identity, issue invoices and meet our legal and professional obligations.
- To improve our website and services.
Disclosure
We only disclose your information as needed to provide our services, for example to courts, tribunals, government departments, barristers, experts and service providers, or where required or authorised by law. We do not sell your personal information.
Website forms and email
Information you submit through this website is sent to us by email and, for appointment requests, stored securely so the time slot can be held. Please avoid including highly sensitive details in an online form. We can discuss these with you directly.
Cookies and analytics
This website uses a session cookie needed for form security. If we add analytics tools, they may collect anonymous information about how the site is used.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Client files are kept for the period required by law and professional rules, then securely destroyed.
Overseas disclosure
Some of our service providers (for example email or cloud storage providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We may need to verify your identity first.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at pooja@resnovalawyers.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Resnova Lawyers
Level 6, Suite 6.06, 365 Little Collins Street, Melbourne VIC 3000
Phone: 0437 584 388
Email: pooja@resnovalawyers.com.au